DRA conducted member checks ins across the membership base during the months of September and October 2021 to members who were subject to extended lockdowns. National Membership led the project in partnership with the National Wellbeing team and deployed a volunteer roster of 20 specially trained DRA members willing and able to call members.
The initial focus of these calls was to be NSW and VIC due to the protracted situation there, with subsequent consideration to other states upon initial-stage project completion in September. We expanded further into ACT based on feedback and the C-19 restriction scenarios emerging at that time.
Results:
583 members in total were called by 20 Trained National DRA volunteers across 3 DRTs in Covid lockdown over September 2021
88% of members called found the phone call helpful
80% of members would be comfortable with a further call